Inova External Help Desk

Support that resolves,
not just responds.

Trusted by experts.
Used by the leaders.

Get expert support
from anywhere.

Submit a ticket and get a response from a real Inova engineer in minutes. Serving clients across 15+ countries, backed by 15+ years of proven IT expertise.

Knowledge Base

Support Portal Knowledge Base

Clear, practical guides for using this help desk from first ticket submission to final resolution.

Submit a support ticket
Start Here

Submit a Ticket

Open a new request with a clear subject, issue details, priority, and contact information so support can respond fast.

Track existing tickets
My Tickets

Track Progress

Check ticket status, read staff replies, review the full conversation history, and confirm when the issue is resolved.

Prepare useful ticket details
Best Practice

Add Useful Details

Include screenshots, error messages, affected users, exact times, and steps to reproduce the problem.

Reply to support team
Conversation

Reply and Reopen

Respond to engineer questions, add new information, and reopen a ticket if the same issue returns after closure.

Search knowledge base articles
Self Help

Search Articles

Use the knowledge base to find known fixes, setup notes, common questions, and service guidance before opening a ticket.

System status and service health
Service Health

System Status

Check live service health, view active incidents, and browse the full history of past outages and maintenance windows.

Start Here

Submit a Ticket

Open a new request with a clear subject, issue details, priority, and contact information so support can respond fast.

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Get In Touch
Reach the
Inova team.

We're based in Colombo, Sri Lanka and serve clients globally.

Open a ticket
Phone
(+94) 112 593 823
Email
info@inovaitsys.com
Address
No 5 Sulaiman Terrace,
Colombo 05, Sri Lanka